🔐 Privacy Policy

At Lucen Bank, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

Personal Information

We may collect personal details such as your name, email address, phone number, and financial information when you open an account or interact with our services.

Usage Data

We collect information about how you use our website and services, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create, maintain, and manage your account.

  • Service Improvement: To enhance our services and improve user experience.

  • Communication: To send you updates, newsletters, and respond to inquiries.

  • Security: To detect, monitor, and prevent fraudulent activities and unauthorized access.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service Providers: With trusted third-party vendors who help us operate and maintain our services.

  • Legal Requirements: When necessary to comply with applicable laws, regulations, or lawful requests by public authorities.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, or disclosure.
Please note that no method of data transmission over the internet or electronic storage is 100% secure.

5. Your Rights

As a user, you have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw your consent to data processing at any time.

  • Opt out of receiving marketing communications.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Lucen Bank – Customer Support
📧 Email: contact@lucenbank.org